Many facilities wait until they encounter a problem with their equipment before looking for a solution, rather than taking a proactive approach and planning ahead. Every minute and hour that goes by means money is lost, product can be wasted and your reputation can be damaged. Don’t let it get to this stage.
At Matcon we offer all of our customers onsite equipment checks, help to plan in maintenance sessions and troubleshooting of issues before they become problematic. Contact our Aftersales Team today to arrange your onsite visit and read on to discover the benefits of our Aftersales Support Service.
Matcon’s Aftersales team are dedicated to ensuring customer satisfaction once you have taken full ownership of a Matcon IBC system. To make sure that the equipment runs at its optimum, it is important to conduct regular checks throughout the lifetime of the equipment.
Primary check - Is your equipment still safe?
The most important area we check first is for safety, is your equipment:
- still set up & installed correctly?
- stable and in a suitable location?
- with all safeguards in place?
- free from deterioration or developed defects?
- used for the correct purpose?
- used by trained operators?
- still sealed with no leaks?
If you answered no to any of these questions, we would highly recommend you ask us to visit your installation.
Are you using the latest design?
If you’re using older equipment there could be efficiencies and savings to be achieved by adopting an upgrade to a newer design. Our team would be happy to discuss that with you and work out a pathway to an improvement stage by stage.
Our experienced engineers can advise on areas where enhancements can be made in operations. A good example of this is to update the control system on your original machinery adding in better functionality and traceability, as well as discussing the correct quantity of spares that should be stocked to insure against downtime.
Manufacturing techniques are continually developing, and ingredients being used in the factory are constantly changing, so you may want to consider using the latest tech to get ahead of your competition. We provide an ‘upgrade service’ surveying your current equipment and identifying which parts would benefit from replacement. This approach future-proofs your initial investment cost and increases your production capability.
What are your growth plans?
Matcon system solutions are modular in design and are able to be added to as businesses grow. If you are a company with a growth plan, we can help you to increase your production capacity or flexibility, to help you stay ahead.
We keep detailed records of every Matcon order, so if you ever need an additional piece of equipment or an extra production line to match your existing Matcon lines, the team is able to quickly respond with expedited lead times on quotations and equipment supply.
Training operators & stocking the right spares
Our technical engineers will ensure you are up to speed with Matcon equipment functionalities and where necessary can assist with the identification of spare parts for you. Keeping your own spares will enable you to get back up and running faster, should the machine go down or you want to conduct some preventative maintenance yourself.
While onsite our engineers can also train your own operators, talk through any issues they might have and show them how to optimise the machinery for maximum effectiveness.
Adhering to regulatory requirements
If you are a manufacturer of seasonings, spices or food products, are you aware of changes in current legislation, whether HSE, ATEX or Food Standards? Our Aftersales team can help you get up to date and ensure you are adhering to the latest regulations. We also offer full inspection reports for auditing purposes.
The FDA looks for well-documented and fully maintained equipment, regularly inspected by OEMs (Original Equipment Manufacturers). We carry out these maintenance visits usually on a yearly or twice-yearly basis for most of our customers. This offers both peace of mind and comfort that everything is in place to prevent costly spells of production downtime.
For the reassurance that your production line is running as smoothly and as swiftly as it should, and to prevent production downtime, contact one of our Aftersales team to book your onsite check.
Posted by
Matt Baumber