Matcon Aftermarket

At Matcon we are committed to achieving total customer satisfaction before, during and after the installation of your IBC system.

We want you to make the most of your investment so we support you by offering a full range of original spares and a Maintenance Service.

Matcon's Aftermarket team are dedicated to providing technical assistance and guidance. Please contact our team via the form below or view our Frequently Asked Questions.

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Aftermarket Support

Please contact the team if you require technical assistance with a Matcon product or component.

Frequently Asked Quesions

Here are some of the regularly asked questions.If none of these solve your issue, then complete the form above to raise a query with our support team in the Matcon Aftersales department.

Common Discharging Questions

How often should I change the elastomers on a Discharge Station?

In general they should be changed at least once a year.

However, the life of an elastomer is very much dictated by the frequency of operation, the materials it comes into contact with and the cleaning regime that is used.

If you are changing your elastomers more than a couple of times a year then please contact our Aftermarket team for further assistance.

My IBC still has product remaining in it after the discharge sequence is complete?

When was the last time the station was serviced?

We recommend that to maintain optimum performance the station is serviced regularly once a year.

Incomplete discharge could be a sign of problems with the internal or external vibrators.

How often do the cone seals on the Cone Valve need replacing?

In general we would advise replacing the seals on an annual basis, however, the life of a seal is dependent on the frequency of operation and the load that it is exposed to.

We offer both factory fitted cone bonding programmes and replacement seal kits to ensure the integrity of the cone seal is maintained.

If you would like to discuss the cone resealing options available to you, please contact our Aftermarket team for assistance in your territory.

The hygiene cover has inflated.

This would indicate an internal air leak and requires the hopper to be stripped down.

The equipment cannot be used in this current state.

The probe on the station is slow to close.

This could be due to a blocked silencer on the exhaust port. Remove the silencer and test to see if the problem is resolved. Replace the silencer with a Matcon approved part to ensure trouble-free use.

The internal vibrator is not working.

Check that the operational settings (pulse timers) have not been changed from commissioned settings. Check that the air is clean and dry. Check that the silencer on the exhaust port is not blocked.

If all of the above are OK then the hopper will need to be stripped down to check for kinks in the internal pipework or failure of the vibrator itself.

Common Blending Questions

I have oil leaking from the back of the Blender. Is this normal?

A small amount of oil seeping from the rotary coupling is normal, however, if this progresses to a constant drip or stream then it is an indication that the rotary seals need to be replaced.

How often should the rotary seals be replaced?

In a typical installation the seals should be changed every 1 to 2 years, however, the frequency of use will dictate the length of life.

The hydraulic motor keeps being started during the blending cycle is this normal?

It is normal for the hydraulic motor to be started to maintain the clamping pressure whilst the blender is rotating, however, this should be only a limited number of times.

If the motor is heard to frequently start and stop then it is an indication of an oil leak and the seals will need to be replaced.

The Blender keeps having vacuum failure alarms and will not run.

Check that the outlet support arrangement on the Blender cage is clean and free of powder.

Ensure that all pipes are clear and not blocked with powder.

How can I get the best cleaning results on my discharge hopper cleaning out of place (COP)?

Matcon manufacture a wash trolley that the hopper is placed into and locked on a turntable. The rotation of the hopper gives excellent access and view inside the hopper body.

What’s a critical spare? What should I stock?

A critical spare is a part that should it fail means the machine does not run. What you stock is down to individual needs and rate of spares used. We work with each client to evaluate your needs and operate within budget.