At Matcon we are committed to achieving total customer satisfaction before, during and after the installation of your IBC system. We want you to make the most of your investment so we support you by offering a full range of original spares and a Maintenance Service.
Matcon's Aftermarket team is dedicated to providing technical assistance and guidance. Please get in touch with our team via the form below or view our Frequently Asked Questions.
Using original spare parts ensures reliability and helps to protect your investment.
We develop, test and update our equipment components to ensure you have the best to keep your equipment running smoothly.
We strive to keep delivery times to a bare minimum as we are mindful of the costs of downtime.
Regularly serviced equipment delivers greater efficiency & reliability compared to equipment that is left to run without attention.
Our service engineers have worked on projects all around the world, giving them a breadth of knowledge and experience that ensures exceptional service.
Contact the team to discuss developing a preventive maintenance plan.
No business can ever afford to stand still, we appreciate this fact and have developed a number of upgrade packages.
Our Account Managers are in an ideal position to provide advice on upgrades that will enable you to maintain your competitive edge.
We have cost effective packages available for the Discharge Station.
In general they should be changed at least once a year.
However, the life of an elastomer is very much dictated by the frequency of operation, the materials it comes into contact with and the cleaning regime that is used.
If you are changing your elastomers more than a couple of times a year then please contact our Aftermarket team for further assistance.
When was the last time the station was serviced?
We recommend that to maintain optimum performance the station is serviced regularly once a year.
Incomplete discharge could be a sign of problems with the internal or external vibrators.
In general we would advise replacing the seals on an annual basis, however, the life of a seal is dependent on the frequency of operation and the load that it is exposed to.
We offer both factory fitted cone bonding programmes and replacement seal kits to ensure the integrity of the cone seal is maintained.
If you would like to discuss the cone resealing options available to you, please contact our Aftermarket team for assistance in your territory.
This would indicate an internal air leak and requires the hopper to be stripped down.
The equipment cannot be used in this current state.
This could be due to a blocked silencer on the exhaust port. Remove the silencer and test to see if the problem is resolved. Replace the silencer with a Matcon approved part to ensure trouble-free use.
Check that the operational settings (pulse timers) have not been changed from commissioned settings. Check that the air is clean and dry. Check that the silencer on the exhaust port is not blocked.
If all of the above are OK then the hopper will need to be stripped down to check for kinks in the internal pipework or failure of the vibrator itself.
A small amount of oil seeping from the rotary coupling is normal, however, if this progresses to a constant drip or stream then it is an indication that the rotary seals need to be replaced.
In a typical installation the seals should be changed every 1 to 2 years, however, the frequency of use will dictate the length of life.
It is normal for the hydraulic motor to be started to maintain the clamping pressure whilst the blender is rotating, however, this should be only a limited number of times.
If the motor is heard to frequently start and stop then it is an indication of an oil leak and the seals will need to be replaced.
Check that the outlet support arrangement on the Blender cage is clean and free of powder.
Ensure that all pipes are clear and not blocked with powder.
Matcon manufacture a wash trolley that the hopper is placed into and locked on a turntable. The rotation of the hopper gives excellent access and view inside the hopper body.
A critical spare is a part that should it fail means the machine does not run. What you stock is down to individual needs and rate of spares used. We work with each client to evaluate your needs and operate within budget.
Find out James' approach to managing the team that deliver a world-class service for Matcon Aftermarket
James Duncan
Customer Excellence Line Director
Service Account Manager - EMEA
Aftermarket Manager – EMEA, SEA & Pacific
Customer Support Engineer – Americas
Aftermarket Manager
Service Account Manager
Service Engineer
Service Engineer
Service Account Manager
Service Engineer
Aftermarket & Application Support
Field Service Engineer
Assistant Manager - Aftermarket & Application Support
Service Engineer
Service Account Manager
Over the years we have seen a wide range of different powder types and production issues that our Cone Valve technology has been able to overcome. This gives us the confidence to believe we can handle any challenge you wish to put to us.
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