After Sales / Customer Service


At Matcon we are committed to achieving total customer satisfaction before, during and after the installation of your IBC system. We want you to make the most out of your investment so we support you through offering a full range of original spares and a Maintenance Service.

 

 

Spares:

 

Original spare parts from Matcon offer reliability and help protect your investment. We also develop, test and update our equipment components to ensure you have the best to keep your equipment running smoothly. Benefits for you include:

  • Genuine OEM manufactured parts
  • Short delivery times
  • Constant availability of parts
  • Constant improvement in design and materials

 

Preventative Maintenance:

 

Even the most robust and reliable equipment needs regular maintenance. Matcon service experts ensure that your production processes run smoothly by developing customised maintenance plans to suit your needs. Our service experts know all the finer points of the Matcon technology and can provide you with professional support.

 

Like all process equipment, two services annually will ensure it is running to the best of its ability. We offer an all-inclusive service package, or individual service modules.

We have support located around the world, to reach you quickly when you have a problem that urgently needs resolving.

 

Upgrades:

 

Technological advancements mean that you may want to upgrade or modernise your equipment to improve efficiency further. The Matcon upgrade service will help you identify the older type parts and replace them with the new, technically advanced components. Benefits to you are:

  • Lower investment cost
  • Advanced performance capability

 

Repeat products:

 

As your business grows, we have a dedicated team to deal with any additional equipment that you may need. Our team of engineers are happy to help advise on the best approach to fit in with your expansion plans.

 

 

Aftermarket team

 

Meet the team

 

Our dedicated team will ensure that your experience with Matcon is

one that delivers on promises, quality and performance.

 

How our service benefits you:

  • Efficient machinery running
  • Minimised downtime
  • Extended lifecycle of production equipment
  • Worldwide availability
  • Training of your staff
Matcon IBC's

 

 

For further information please contact us